New Client Questionnaire

For all new contacts, please fill out our new client questionnaire. We will respond within 24 hours.

Basic Information

Your Name(required)
Address(required)
City(required)
State(required)
Zip Code(required)
Phone Number(required)
Alternative Phone Number
Days and Times of Availability

Dog Information

Dog's name, age, breed, sex, approximate weight(required)
Is your dog altered? If so, at what age was the surgery?(required)
How long has the dog been in your home?(required)
Does your dog have any medical conditions?
Is your dog on any medications?
Has this dog participated in any other training? If so, when, where, and what kind? Was it successful?
What equipment has been used for training and/or walking? Please include all you have used or tried.
Do you have yard boundaries? If so, what kind? (fencing; chain link, privacy, electric)

Behavior Information.

If you are contacting us for behavior concerns, please provide as many of the details of the event(s) that have caused you to seek professional advice/help. Please limit your descriptions to what you observe, try to avoid speculation about how the dog feels or what motivates him to act this way.
How long has this been happening?
How do you address these matters when they come up?
Has your dog been seen by a vet to rule out medical reasons for a behavior issue? If so, what were the results? Who is your veterinarian?
Have you had encounters with law enforcement or animal control in regards to the dog? If so, please tell us about it.
How many people are living in your home? (Adults and children, please include ages)

Tails Up Paws Down (TUPD) offers positive reinforcement behavior modification to address behavior issues. These methods have, for many years, been studied by many branches of science and proven to be the most effective and have the longest lasting results. Equally important, these approaches build trust, confidence, and strengthen the bond between human and dog. We will never use or recommend any training that uses force, fear, intimidation or pain. Our trainers are experienced and knowledgeable in evidence-based learning, and that’s what your dog deserves!

It may be difficult, but please be honest about your concerns. We would rather have too much information than too little. For safety, and so we can know best how to help, make sure you are as clear as you are able about what is happening with your pet.

If you decide to explore beyond TUPD, here is a link to questions to ask and expected responses from a qualified profession. Please be sure that whomever you choose does not use punishment as a means of problem solving. Be wary if a trainer has a reputation for “fixing” a behavior with a one-time visit, offers a guarantee, refers to him or herself as a “master trainer” and/or includes “dominance” or “alpha” as a need in your relationship with your dog. No matter what trainer you use, it should be fun for you and your dog, there should never be pain involved, and your relationship should be stronger for working together!